Frequently Asked Questions.
We have tried to answer as many questions as we have been asked by our customers.
If you have any other questions you can email us at
Question - How long will it take for my handles to arrive?
Answer - We ship Air Economy as standard to keep costs to our customers down. Allow 2 - 3 weeks for delivery. Although our experience is that the handles will probably arrive sooner. The shipping cost will be added to your order when you check out.
If you require your handles sooner we can send them either Standard Air, Air Express or DHL Express. Delivery times allow 1 - 2 weeks 5 - 7 days or 3 - 4 days respectively.
Email us at
firstname.lastname@example.org for additional costings to be emailed back to you.
Question - What currency do you accept?
Answer - The prices listed are in $US Dollars.
Question - Do you guarantee your handles?
Answer - Yes we do. We check every handle before it is sent to ensure it is shipped in perfect condition.
Question - What if the handle is not what I expected?
Answer - We guarantee that if you�re not 100% completely satisfied with your purchase. Simply send it back to us in original condition and packaging within 14 days for a full refund including initial postage. E-mail us at
email@example.com for complete return instructions and shipment details.
Question - Where do you deliver to?
We mainly ship to the anywhere in the world. If you have a question about your shipping location email us at
firstname.lastname@example.org and we will organise it.
Question - How much is shipping?
Answer - Shipping cost depends on the weight. The handles vary in weight from 7 3/4 oz (250 grams) to 169 oz (5.5 kg). When you check out, the delivery cost will be worked out for you, and shown as a seperate item.
Question - How do the handles fix onto the doors?
Answer - We have a page that goes into detail on attaching handles to doors.
You can find it on the
Handle Fixing Instructions page.
Question - Do the handles come in Left and Right hand side for double doors?
Answer - Yes. The Amman, Vine, Barcelona, Sizzle, Swerve, Wave and Copper Wave are available in left or right handed versions.
When ordering one of these handles for a single door please specify which side you need.
For more information on how to select the correct handle read the information on the
Handle Fixing Instructions page. You will see a diagram at the bottom of the page.
When ordering two handles we always send one of each unless otherwise specified. All the other handles are reversible, which means they will work on either side of the door.
Question - Are the prices quoted for a single or a pair of Handles?
Answer - All handles are priced as single units. If you require a back to back pair of handles for both sides of the door, you will need to order 2 handles.
Featured Pull Handles